En Español
NEW! You no longer need to call Able-Ride to cancel a trip. Use the link below to send an email with your cancelation request. Please fill out the complete form and remember to cancel your trip 2 hours prior to your pick up in order to avoid possible late cancelation penalties.


 

Able-Ride

Able-Ride is a shared ride, door to door (or Origin to Destination service when requested) paratransit bus service for people with disabilities. Able-Ride provides transportation for people who are unable to use fixed route bus service for some or all of their trips.

Rider Guide

Our new Riders Guide will help you understand Nassau County's Able Ride Service. The Guide answers many common questions and outlines the Services offered.

You can download the Riders Guide here. Also available en Espanol.

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Able-Ride Service Application

In order to access Able-Ride, you must be certified. Please download the application and return it to the address listed in the Application. Once we receive your application, please allow 3 weeks for the certification process to be complete.

You can Download an Able Ride Application Here.
              

Pre-Paid Ticket Books are Available

Ticket books are sold in blocks of 20. To order books, please download this form.
Mail the completed form along with a check to:

NICE NASSAU INTER-COUNTY EXPRESS
C/O TRANSDEV
FINANCE DEPARTMENT
700 COMMERCIAL AVENUE
GARDEN CITY, NY 11530

Answers to Frequently Asked Questions About Able-Ride Service

Hours of Operation

Able-Ride service is comparable to the regularly scheduled fixed route bus service during the same days and hours, including weekends and holidays.  Whenever there is a fixed route bus service available, Able-Ride service will also be available.  If there is no regular bus service, Able-Ride service will also be unavailable.  Able-Ride service will vary depending on our pick-up or destination area.

Service Area

Able-Ride provides trips that start and end within ¾ of a mile of fixed route service that is operating at the time the customer wishes to travel. Request for service that starts or ends outside of the ¾ mile area cannot be accepted.

Able-Ride will take you to any location within the ADA service area within Nassau County.

Trips may be for any reason, including educational, personal, recreational or business-related purposes.
 Able-Ride customers can also travel from Nassau County to points east in Suffolk County or to points west in New York City by transferring to Suffolk's SCAT or New York City Transit's Access-A-Ride paratransit system. Customers who transfer are required to pay both fares.

Able-Ride does not service the following areas: Syosset, Bayville, Oyster Bay, Lido Beach, Point Lookout, Locust Valley and Sands Point. Able-Ride provides partial service in the following areas: Valley Stream, Woodmere, Old Bethpage, Hicksville, Long Beach, Glen Cove and Lawrence. Transdev has not changed these guidelines, -- these were in effect under the MTA and Transdev is continuing to offer service exactly equivalent to what the MTA offered.

Able-Ride provides direct service to points approximately two miles east of the Nassau/Suffolk border. For destinations further east, you can transfer to a SCAT bus at Walt Whitman Mall, Huntington; Sunrise Mall, and Massapequa.
 For travel between Nassau and Suffolk Counties, call Able-Ride at 516-228-4000 to reserve trips. For trips wholly within Suffolk County, call Suffolk County's SCAT system at 631-738-1150.

For travel between Nassau and Queens Counties, call Able-Ride at 516-228-4000 and New York City Transit's Access-A-Ride at 877-337-2017 to reserve these trips. Customers may transfer to Access-A-Ride at Green Acres Mall (main entrance-south side at J.C. Penney) in Valley Stream, Northwell Health (450 Lakeville Rd, Building B) in New Hyde Park.

How to Apply

There are two parts to the Able-Ride application:

-Part (A) can be filled out by you or a designated representative such as a family member, friend or counselor.

-Part (B) must be filled out by a licensed health care professional such as a physician, psychiatrist, or social worker.

Both parts A and B must be filled out properly as instructed and submitted with a passport sized photo in order to be considered for eligibility.  We require original documents only, no copies will be accepted.  Submission of photos not in accordance with Able-Ride policy will result in a delay of your application., therefore it is imperative to obtain from your local pharmacy (CVS, Rite Aid, Walgreens, etc) a proper passport photo.  We CANNOT accept any modified household photos.  Failure to fill out the application in its entirety or submission of missing items or information will delay the application process.  Able-Ride may (at our discretion) request for you to come to our facility for an in-house assessment or send you to our medical certifier for a functional evaluation.  If you are deemed eligible for Able-Ride, you will receive an identification card and procedures to follow when using Able-Ride. 

If you are denied eligibility, a statement explaining the reason for denial and information regarding the Able-Ride appeal process will be provided.

Fares

Effective Sunday, June 28, 2009, the one-way fare is $3.75 ($7.50 round trip) for registered customers and guests. If you are certified as requiring a Personal Care Attendant (PCA) to accompany you, the PCA will ride at no extra charge. You can pay cash (exact fare only) or use tickets that you purchase in advance. To obtain an Able-Ride ticket book order form call Able-Ride at 516-228-4000. For customers who are deaf/hard of hearing customers, please use your preferred relay service provider or the free 711 relay.

How to Arrange for a Trip

You can arrange for an Able-Ride trip up to seven days in advance by calling Able-Ride at 516-228-4000, weekdays, Saturday and Sunday, 8:30 a.m. to 5 p.m. For customers who are deaf/hard of hearing customers, please use your preferred relay service provider or the free 711 relay.

Please have the following information ready for both the pick-up and return trips:

  • Your ID number, as it appears on your identification card.
  • The date of your trip(s).
  • The address and telephone number of your pick-up and destination locations. (If the place of the pick-up/destination has more than one door or entrance, be ready to specify which entrance and be sure to include the nearest cross street or landmark. Also, please note that Able-Ride offers a brochure listing the Key Pick-Up and Drop-Off Location for designated stops at frequently visited locations in Nassau County.)
  • The time you wish to arrive.
  • Whether you require space for a Personal Care Attendant (PCA), a guest, or both.
  • The time you wish to return.
  • Any special instructions, such as the need for the bus operator to announce his or her presence if you are visually impaired.
  • Register your cell phone with Able-Ride so it can contact you in the event of a service change.

The reservationist will tell you while you are on the telephone whether or not your trip request can be accommodated. You may be offered an alternate pick-up or return time.

On the Day of Your Trip

Please have your exact fare and ID card ready when the bus arrives. Able-Ride's service policy provides for a 30-minute window during which Able-Ride customers must be available to board the bus. The reservationist will inform you of the start time of 30-minute window for pick-up. The bus will arrive at that time or within the next 30 minutes. If you provided the reservationist with a cell phone number, make sure your phone is turned on in case Able-Ride attempts to contact you.

Please be prepared to board the bus when it arrives. When your driver arrives, he or she is only required to wait five minutes into the pick-up window.  If the bus has not arrived after the 30-minute window, please call Able-Ride at 516-228-4000. Deaf/hard of hearing customers, use your preferred relay service provider or the free 711 relay.

Able-Ride Bus Operator Assistance

The bus operator is authorized to assist you on and off the bus but will not enter any buildings. If you need additional assistance, a licensed health care professional must authorize that you travel with a personal care assistant.

The bus operator may not help you load packages onto an Able-Ride vehicle. Packages must be limited to the size and number you, your Personal Care Attendant, and/or your guest can carry and store safely under the seats or on laps. Packages may not be placed in the aisles, and you may not make multiple trips to load or unload packages.

When You Can't Make It or Wish to Confirm a Trip


Call Able-Ride at 516-228-4000 during our reservation hours, 8:30am-5:00pm 7 days a week, on your touch-tone phone to confirm or cancel a trip. You will be prompted to enter your customer ID number and date of birth using the appropriate keys on your phone. Follow the instructions to obtain the information you need.

Callers with rotary telephones do not have access to the automated telephone feature. They will be connected to a reservationist when the Reservation Office is open.

Cancellations affect our ability to provide a trip opportunity to other riders.  If you have a scheduled ride that you no longer need, please call Able-Ride dispatch or reservations department as soon as possible to cancel your ride.  This will help free up space for others to ride and keep program costs down.  You may cancel your trip by calling 516-228-4000, TTY 516-228-4002 or 711.

Cancellations made in advance (2 hours or more) before your scheduled trip time, will be considered an advance-cancellation for which no-penalty is assessed.  A cancellation is considered late if the cancellation is made less than two (2) hours before your scheduled trip time.  Late cancellations are treated as a no-show and can result in suspension of service.

Please do not ask bus operators to accept information regarding cancellations or trip changes. You must contact the Reservation Office to change or cancel trips.

Subscription Service

If you travel to and/or from the same location at the same time at least twice a week, you may request Subscription Service. This service allows you to make regular trips without telephoning to reserve or confirm trips unless there is a change or cancellation. Subscription Service is subject to availability.

Call Able-Ride at 516-228-4000 to request subscription service. Deaf/hard of hearing customers, use your preferred relay service provider or the free 711 relay.

No Shows/Late Cancellation

Able-Ride understands Clients may sometimes miss scheduled trips or be unable to cancel trips in a timely way for reasons that are beyond their control. However, repeatedly missing scheduled trips or failing to cancel trips in a timely way can lead to suspension of service. The following information explains Able-Ride no-show policy.

The pickup window is defined as fifteen (15) minutes before and fifteen (15) minutes after the negotiated pickup time. Clients must be ready to board a vehicle when it arrives within the pickup window. The driver will wait for a maximum of five (5) minutes upon its arrival for the rider to board.

A no-show occurs when the vehicle arrives at the scheduled pickup location within the pickup window and the driver waits at least 5 minutes and the rider has still not present themselves for boarding. The vehicle will leave and a no-show appearance will be recorded.

A late cancellation is defined as a cancellation made:
•             less than 2 hours before the scheduled pickup time
•             upon the vehicle’s arrival within the pickup window and you refuse to board.
 
No-Show/Late Cancellation Policy

Able-Ride will NOT count a no-show or late cancellation for circumstances beyond a client’s control which prevents them from notifying us in-advance that the trip cannot be taken. Certain circumstances such as a:

•             medical emergency or medical appointment that runs unexpectedly late,
•             Sudden illness
•             pickups scheduled at the wrong location,
•             drivers arriving and departing before the pickup window begins
•             drivers arriving late
 
A no show/late penalty will not be recorded against the client’s record when notified by the client within 48 hours of the occurrence.  If you no-show or late cancel because of circumstances beyond your control, clients should contact the Able-Ride reservations center as soon as possible but within 48 hours to explain the circumstance and request the removal of the late cancellation or no show.

Any subsequent trips on the day of a recorded no show or late cancellation occurrence will not be automatically cancelled.  It is the responsibility of the client to cancel all subsequent trips on that day or they will remain on the schedule.  To avoid multiple no-show occurrences on the same day, clients must cancel any subsequent trips by calling the Able-Ride reservations center at 516-228-4000.

Suspension of Service

Able-Ride will review all documented no-shows and late cancellations for verification prior to recording them in a client’s account. A verified no-show or late cancellation will counts as one penalty point.

Clients will be subject to suspension after;

(1) accumulating four penalty points in one calendar month, AND
(2) have “no-showed” or “late cancelled” at least ten (10) percent of  scheduled trips.
 
Both provision 1 & 2 must be met in before a suspension of service will take place.

Able-Ride will notify clients via phone, and mail a warning letter after they have accumulated three penalty points.  Any subsequent violations result in the following suspensions:

• First violation - 7 day suspension
• Second violation – 14 day suspension
• Third violation – 21 day suspension
• Fourth and subsequent violations - 30 day suspension
 
All suspension notices will include a copy of this policy and how to appeal suspensions.

Disputing No-Shows or Late Cancellations

Clients wishing to dispute specific no-shows or late cancellations must do so within forty-eight (48) hours of the occurrence. Clients should contact the Able-Ride reservations center at 516-228-4000, Monday through Sunday from 8:30 a.m. to 5:00 p.m. to explain the circumstances and request the removal of the no-show or late cancellation.

Appealing Proposed Suspensions

Clients wishing to appeal suspensions under this policy have the right to file an appeal request, which must be in writing.  Clients must submit written appeal requests within sixty (60) days of receiving suspension letters.  Clients who miss the appeal request deadline will be suspended from Able-ride service on the date listed on the suspension notice.  Suspensions will begin on the first day after the expiration of the appeals deadline.

 

Inclement Weather

While Able-Ride may continue to operate during adverse weather conditions, there may be times when local road conditions prevent Able-Ride from reaching you.

In the event that transportation cannot be provided because of a weather emergency, service cancellation messages will be broadcast on radio stations WHLI 1100 AM, and WKJY 98.3 FM; and on television station News 12 - Long Island. You may also call Able-Ride at 516-228-4000 to cancel or confirm a ride.

Personal Care Attendants

Personal Care Attendants are people who are employed to assist individuals with disabilities. If you require the assistance of a PCA, you and your healthcare provider must apply for PCA certification. Once you are certified, your PCA can travel with you free.

Comments and Complaints

Please contact Able-Ride at 516-228-4000, like us on Facebook @ NICE Able Ride
or write to us at:

Able-Ride, 
947 Stewart Avenue,
Garden City, NY 11530

For customers who are deaf/hard of hearing, please use your preferred relay service provider or the free 711 relay.


NICE/Able Ride materials are available in Alternative Formats upon request to accommodate customers with disabilities unable to access standard print.  Requests should be directed to Latoya Pippins @ latoya.pippins@transdev.com  by calling 516. 296.4157